Mark Coure, Member for Oatley, and Victor Dominello, Minister for Customer Service, visited Service NSW at Hurstville to view how staff are helping locals save money through cost of living appointments.
Cost of living appointments have been available at Hurstville since September 2018 and allow customers to speak with a dedicated specialist who identifies rebates and savings that can help put money back in customer pockets.
More than 670 customers have had appointments with a cost of living specialist at the Hurstville Service NSW Centre saving on average $582 each with one customer saving over $2,000.
In total, $205,000 has been saved via the appointments with the most popular saving being Energy Switch which has saved customers over $48,000 to date.
“As a Government we are serious about helping people reduce their cost of living and putting money back in their pockets,” Mr Coure said.
“Cost of the living appointments have helped hundreds of hard-working local residents save thousands of dollars.”
Mr Dominello said that the Hurstville Service NSW Centre is leading the way in how it interacts with its customers.
“After meeting the staff at the Hurstville Service NSW Centre it is clear to me why they have a 99.8% satisfaction rating,” Mr Dominello said.
Mr Coure and the Minister also saw how digital driver licences (DDL) are making it easier for people to produce identification.
“We have all accidently left the house without our wallets, but now with the DDL your licence is easily accessible on your smart phone,” Mr Coure said.
Mr Coure and the Minister assisted Blakehurst resident Julian with downloading his DDL through the Service NSW app.
“Julian was able to securely download his DDL in under a minute showing how easy it is,” Mr Dominello said.
For more information about these Service NSW initiatives please visit www.service.nsw.gov.au.